Your boss calls you into the office: good news! You're being promoted. But you've never been a manager before. And while you're a great...

You're staring at hundreds of pages of documents, transcripts from SME interviews, and a blank page. How do you translate all of this...

It's a dark stormy day. The kind where the power sizzles and snaps at random. Just enough to make the appliances scream as they reset....