Nicole Papaioannou, PhDJun 11, 20184 minPlan for a PLN: How to Leverage Personal Learning NetworksPersonal Learning Network, or PLN, is a term I first learned on Twitter in 2010. It is essentially a network of people from whom you can...
Nicole Papaioannou, PhDJun 5, 20182 minYou Found the Right Employee for the Role. Now what?You've made it through the hiring process and found the right person person for the job. It's a new role, and you need to onboard them...
Nicole Papaioannou, PhDMay 29, 20184 minIs It Really a Training Issue?: When You Need More Training & When You Don'tTraining is a wonderful thing. Effectively designed learning has the potential to help improve the customer experience, help...